All orders are shipped from our warehouse address located at
Yachew LTD, Unit 45, Parkhall Business Village, Park Hall Rd, Stoke-On-Trent, United Kingdom.
Delivery times are specified on a per product basis and are an estimation on processing speed and warehouse demand. Please see the product overview page for an estimation. We will do our best to adhere to timescales but please allow some leeway, especially when shopping on one of our international storefronts outside of the United Kingdom.
Please take note that larger multi-item orders are can take longer to process and it may be better to split your order into smaller shipments for faster processing times.
Please note that our warehouse is closed on Bank Holidays and we do not dispatch orders on these days and are not factored into estimated delivery windows.
UNITED KINGDOM DELIVERY
All our UK orders are shipped via Royal Mail on a tracked service.
For most of our UK orders you will receive a timed-delivery window and rearrangement capabilities including safe-place delivery.
Standard Tracked Delivery - £2.99 (FREE over £20) - Your order would be expected to arrive within 48-72 hours after dispatch.
Next Day Express Tracked - £3.99 Some of our media catalogue and easy to ship tems are available for express delivery - any orders received by 2pm we will deliver to your door 7 days a week on an express next day service. If your order is placed after 2pm your order will be processed on the next working day.
*Please note this service is not guaranteed* but we will do our best to hit delivery aims and of course reimburse where necessary.
INTERNATIONAL SHIPPING OPTIONS
If your order is being delivered within the EU, please be aware we have signed up to the EU’s Import One-Stop Shop (IOSS).
Since 1st July 2021, no additional VAT fees should be paid for the delivery of parcels in Europe under 150 Euros.
Standard - From €4,95 (Country dependant) - Your order would be expected to arrive 5-10 working days after dispatch. These orders are fully tracked from end to end.
Standard - FREE - Your order would be expected to arrive within 10-14 working days after dispatch. Non-Tracked. We use Royal Mail for the majority of our deliveries and use DPD for larger shipments.
Standard - FREE over $39.00 - Your order would be expected to arrive within 10-14 working days after dispatch. Non-Tracked. We use Royal Mail for the majority of our deliveries and use DPD for larger shipments.
The cost for shipping is $8.00 below this amount
CANCELLATIONS / ORDER AMENDMENTS
You can cancel or amend any order before it is dispatched, please contact us and we will assist you further.