Delivery times are specified on a per product basis and are an estimation on processing speed and warehouse demand. Please see the product overview page for an estimation. We will do our best to adhere to timescales but please allow some leeway, especially when shopping on one of our international storefronts outside of the United Kingdom.
Please take note that larger multi-item orders are can take longer to process and it may be better to split your order into smaller shipments for faster processing times.
Please note that our warehouse is closed on Bank Holidays and we do not dispatch orders on these days and are not factored into estimated delivery windows.
UNITED KINGDOM DELIVERY
All our UK orders are shipped via Royal Mail on a tracked service.
For the majority of our UK orders you will receive a timed-delivery window and rearrangement capabilities including safe-place delivery.
Standard Tracked Delivery - £2.99 (FREE over £20) - Your order would be expected to arrive within 48-72 hours after dispatch.
Next Day Express Tracked - £3.99 Some of our media catalogue and easy to ship tems are available for express delivery - any orders received by 2pm we will deliver to your door 7 days a week on an express next day service. If your order is placed after 2pm your order will be processed on the next working day.
*Please note this service is not guaranteed* but we will do our best to hit delivery aims and of course reimburse where necessary.
INTERNATIONAL SHIPPING OPTIONS
If your order is being delivered within the EU, please be aware we have signed up to the EU’s Import One-Stop Shop (IOSS).
Since 1st July 2021, no additional VAT fees should be paid for the delivery of parcels in Europe under 150 Euros.
For orders over 150 Euros your order will be shipped DDU
DDU Incoterms payment (or delivery duty unpaid) mean the receiver/customer will be contacted by customs once their shipment arrives, and will have to settle any charges in order for customs to release the shipment and have it delivered to the customer.
Standard - From €4,95 - FREE over €49,95 (Country Dependant) - Your order would be expected to arrive 5-10 working days after dispatch. These orders are fully tracked from dispatch to delivery.
Standard - FREE over $30.00 CAD - Your order would be expected to arrive within 10-14 working days after dispatch. Non-Tracked. We use Royal Mail for the majority of our deliveries and use DPD for larger shipments.
The cost for shipping below $30.00 CAD is $7.00 CAD
Standard - FREE - Your order would be expected to arrive within 10-14 working days after dispatch. Non-Tracked. We use Royal Mail for the majority of our deliveries and use DPD for larger shipments.
Standard - ¥500 - FREE over ¥5,000 - Your order would be expected to arrive within 10-14 working days after dispatch. Non-Tracked.
Pre-order items are available for purchase on our website and are charged at the point of purchase.
Any orders that include a pre-order item will be dispatched once ALL items in the order are available. Please bear this in mind when placing orders containing both in-stock and pre-order items. If you would like in-stock items delivered sooner, please place a separate order for those items.
CANCELLATIONS / ORDER AMENDMENTS
Still awaiting delivery you are sending replacement order
Well made of the greatest man that came out of Scotland
JangBricks high praise for COBI 5811 led me to purchase it as my first kit from the brand and the completed product is an excellent display piece. It is of a good size (measuring 38.5 cm long!), smooth surface with not a lot of exposed studs, and does not have any weird colours sticking out unlike some LEGO counterparts. However, to achieve that, it was gray bricks upon another which could be a challenge. The end of bag 2 was slightly challenging too as bricks may come off when assembling other parts.
Otherwise, the end product looks incredible and is an accurate enough representation of its source material. Highly recommended!
You cancelled my order for this and refunded the money straight away.
The item was on sale for the best price. Also it came on time and was excellent quality. Highly recommend.
Excellent service items arrived well packaged and undamaged.Good value for money.
Brilliant item more please
Quick delivery, great communication. Cheers!
Have not received it yet
Got this bag for my 4 year old son starting school, its a good quality bag and my son loves it
Arrived quick and as described
Details brilliant, great collection!!
Quick and as described
Quick delivery..no problems