Terms of service

This website is operated by Yachew LTD. Throughout the site, the terms “we”, “us” and “our” refer to Yachew LTD.

Registered in the United Kingdom - Company Number: SC465461

VAT Number: GB186198659

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

We are committed to providing the best customer service to our customers. Our terms and conditions apply to the use of our website and the conduct of the sale of retail goods to our customers. If you have any questions please email us at support@yachew.com. Nothing in these terms and conditions affect/reduce your statutory rights relating to faulty of incorrectly described goods. If you require further information relating to your statutory rights, please contact either the Citizens Advice Consumer Helpline, your local Citizens Advice Bureau, or your local authority Trading Standards Service for advice.

 

Products

All prices, including delivery charges and any personalisation, are inclusive of VAT at the UK standard rate. For international deliveries, all duty and charges will be taken on by the customers however Yachew will bear the costs where possible.

All product images used on this site are only representative of goods on offer, actual goods may not be exactly the same colour, design or packaging and in particular for Funko branded products the 'Exclusive' stickers may depending on our distributor be supplied with a generic silver sticker. For further information on a particular product please contact our support team. Once receiving your order through the system, we will send an automated order acknowledgement email detailing the products you have ordered. Please note, this is not an order acceptance from Yachew, and as such any typographical or system errors in pricing may still be subject to correction. Acceptance of your order and completion of the contract between you and us will occur on despatch of goods.

 

Errors, Inaccuracies & Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order or we have dispatched your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

30 Day Money Back Guarantee

We want you to be completely happy with your purchase. In the event that you are unhappy with any goods received, you have the right to return the goods under the terms of our money back guarantee.

Should you wish to return an unwanted item, please contact us and send it back to us within 30 days of purchase. Returned items must be in a sellable condition, complete with all components and with their original packaging intact. We regret that any items received that are not in a sellable condition will not be able to be refunded unless faulty.

To return a product please follow the instructions set out in our returns procedure.

 

Faulty Items

Our products are manufactured and inspected to the highest standards. If, however, your item develops a fault please contact our customer services team.

Refunds/exchanges are subject to reasonable expectations of performance and fair use in accordance with the manufacturer's instructions. 

Once inspected by our team, any faulty products will be exchange, or a full refund will be processed inclusive of any postage costs.

 

Copyright and Trademarks

Yachew, yachew.com and our logos may not be used by anyone else without our express permission.

Yachew do not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them.
The copyright in Yachew and the content of all the software, website and pages relating to the Yachew website is owned by Yachew Ltd unless otherwise specified and may not be used, copied or altered without our express consent.
Copyright extends to the design, look and feel of Yachew, all photographs on it and its marketing materials.
You may use Yachewfor private and personal non-commercial use only - i.e. to view, copy and print portions of Yachew for the sole purpose of placing orders. The materials on Yachew may not be used for any other purpose.
Yachew Ltd does not make any warranty or representation in respect of any other trademark and the trademarks of the brands featured on Yachew belong to their respective owners.
All trademarks and copyrights are recognised. If you are the copyright owner and we have failed to credit you or you are unhappy with our use of your copyright then please contact us. 

 

Promotional Voucher Codes

Promotional Voucher Codes are issued from time to time in promotions at the discretion of Yachew.
Only one Promotional Voucher Code can be redeemed against any single order placed with Yachew by applying the Code in the Basket and can only be used once.
Promotional voucher codes are only available for online purchases at Yachew.
Promotional Voucher Codes may not be used in conjunction with any other promotion.
Promotional Vouchers are not redeemable for cash and are not transferable or assignable.
Promotional Voucher Codes may not be sold. For the avoidance of doubt, this includes auctions and other online sales.
The usual Yachew terms and conditions of purchase and use of the Yachew website apply.

 

Personal Data 

In order to provide you with the best and easiest online shopping experience possible we need to gather certain pieces of information from you. Your name and address is required to deliver products you have ordered.
We ask for your email address when you register on the site and ask you to create a password. You then do not need to re-enter your name and address when you return to the site at a later date. We use your email address to confirm your order, to keep you informed of its progress and to request feedback on our products and services using a third party data processor acting on our behalf.  Use of your data will remain under the control of  Yachew Ltd (the "data controller"); the data processor does not have the authority to use your information for any other purpose and will not pass details on to any other third party. We would also like to send you our newsletter and special offers, but respect that this is a personal choice; you may opt in or out at any time.

 

Severance

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

 

Limitation of Liability

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to use of the website.

 

Online Dispute Resolution website

If you find you are unhappy with any decisions made regarding our returns procedures you can contact the Online Dispute Resolution website which is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. https://webgate.ec.europa.eu/odr