{"product_id":"bad-services-how-to-fix-services-that-dont-work","title":"BISPUBLISHERS Bad Services: How to fix services that don't work | Paperback | Downe, Lou","description":"\u003cdiv\u003e\n    \u003cp\u003eBad services waste time, cost money, and can even ruin lives. This essential guide, \u003cem\u003eBad Services\u003c\/em\u003e by Lou Downe, tackles the uncomfortable truth: poor service delivery is often rooted in organizational issues, not just design flaws. Discover why organizations struggle to deliver effective services despite technological advances and learn straightforward methods to solve these universal challenges.\u003c\/p\u003e\n\n    \u003cp\u003eBuilding upon the success of \u003cem\u003eGood Services\u003c\/em\u003e, this book provides a vital diagnostic tool—the 5 Causes of Bad Services—to help leaders and practitioners identify and resolve systemic failures stemming from silos, lack of ownership, and poor decision-making.\u003c\/p\u003e\n\n    \u003cstrong\u003eKey Features\/Benefits\u003c\/strong\u003e\n    \u003cul\u003e\n        \u003cli\u003eIdentifies the root causes of service failures, moving beyond mere design flaws.\u003c\/li\u003e\n        \u003cli\u003eIntroduces the 5 Causes of Bad Services, a diagnostic tool for immediate application.\u003c\/li\u003e\n        \u003cli\u003eOffers clear, straightforward steps to solve service delivery barriers, regardless of organizational buy-in.\u003c\/li\u003e\n        \u003cli\u003eExpands upon the internationally recognized 15 principles of Good Service Design from the author's previous work.\u003c\/li\u003e\n        \u003cli\u003eFocuses on creating conditions for good services to thrive in the future, not just one-time design fixes.\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003cstrong\u003eTarget Audience\u003c\/strong\u003e\n    \u003cp\u003eThis book is essential for anyone involved in improving services, including:\u003c\/p\u003e\n    \u003cul\u003e\n        \u003cli\u003eService designers \u0026amp; UX professionals\u003c\/li\u003e\n        \u003cli\u003eProduct, operations \u0026amp; transformation leaders\u003c\/li\u003e\n        \u003cli\u003eGovernment \u0026amp; public sector teams\u003c\/li\u003e\n        \u003cli\u003eInnovators driving organizational change\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003cstrong\u003eSpecifications\u003c\/strong\u003e\n    \u003cul\u003e\n        \u003cli\u003e\n\u003cstrong\u003eAuthor:\u003c\/strong\u003e Lou Downe\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eBinding:\u003c\/strong\u003e Paperback\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eEdition:\u003c\/strong\u003e 1st Edition\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eLanguage:\u003c\/strong\u003e English\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003ePrint Length:\u003c\/strong\u003e 272 pages\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e June 25, 2026\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eISBN-10:\u003c\/strong\u003e 906369721X\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eISBN-13:\u003c\/strong\u003e 978-9063697211\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 19.5 x 4.5 x 13 cm\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eWeight:\u003c\/strong\u003e 400 g\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003cp\u003eGain the insights needed to transform organizational conditions and ensure your services consistently work for the people who rely on them.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"by Lou Downe","offers":[{"title":"Default Title","offer_id":57640311849342,"sku":"906369721X","price":21.95,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0574\/3919\/1207\/files\/61HAq8ZxEgL_f52ca71e-16e7-44eb-ab0d-dfe4108855e6.jpg?v=1783108326","url":"https:\/\/www.yachew.com\/de-de\/products\/bad-services-how-to-fix-services-that-dont-work","provider":"Yachew","version":"1.0","type":"link"}