{"product_id":"good-services-how-to-design-services-that-work","title":"Good Services by Lou Downe - Definitive Guide to Human-Centered Service Design | Paperback","description":"\u003cdiv\u003e\n    \u003cp\u003eService design is a critical area in modern business management and design. \u003cem\u003eGood Services: How to Design Services That Work\u003c\/em\u003e by Lou Downe is the first book to clearly articulate what constitutes a 'good' service and provides the essential principles for designing services that function effectively for users. This practical guide demystifies the elements that separate helpful services from frustrating ones, making it an indispensable resource for anyone involved in service delivery.\u003c\/p\u003e\n\n    \u003cstrong\u003eKey Features \u0026amp; Benefits\u003c\/strong\u003e\n    \u003cul\u003e\n        \u003cli\u003eProvides a clear, human-centered definition of “good service.”\u003c\/li\u003e\n        \u003cli\u003eOffers practical insights bridging design, business, and customer experience.\u003c\/li\u003e\n        \u003cli\u003eArticulates the real DNA of good services, moving beyond basic 'how-to-start' guides.\u003c\/li\u003e\n        \u003cli\u003ePresents lessons applicable across various sectors.\u003c\/li\u003e\n        \u003cli\u003eServes as a foundational resource to build a common language around service quality within an organization.\u003c\/li\u003e\n        \u003cli\u003ePraised as an essential reference for clarity and inspiration in service delivery thinking.\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003cstrong\u003eAuthor \u0026amp; Content Focus\u003c\/strong\u003e\n    \u003cp\u003eAuthored by Lou Downe, this book focuses on the core mechanics of service quality. It describes the common elements within all services that determine whether they work well for users or not, making it a definitive new guide for practitioners and non-practitioners alike interested in improving service outcomes.\u003c\/p\u003e\n\n    \u003cstrong\u003eSpecifications\u003c\/strong\u003e\n    \u003cul\u003e\n        \u003cli\u003e\n\u003cstrong\u003eAuthor:\u003c\/strong\u003e Lou Downe\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eBinding:\u003c\/strong\u003e Paperback\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eEdition:\u003c\/strong\u003e 1st Edition\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eLanguage:\u003c\/strong\u003e English (Also listed with French)\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e February 10, 2020\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003ePrint Length:\u003c\/strong\u003e 224 pages\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eISBN-10:\u003c\/strong\u003e 9063695438\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eISBN-13:\u003c\/strong\u003e 978-9063695439\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 135 x 197 mm (Approx. 5.3 x 7.75 inches)\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eWeight:\u003c\/strong\u003e 1.05 kg (1050g)\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003cp\u003eIf you are a business leader, designer, or professional seeking a timeless guide to creating services that genuinely work for people, \u003cem\u003eGood Services\u003c\/em\u003e offers the foundational knowledge required for excellence in service design.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"by Lou Downe","offers":[{"title":"Default Title","offer_id":57640311816574,"sku":"9063695438","price":31.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0574\/3919\/1207\/files\/61jGf9VxslL.jpg?v=1783242289","url":"https:\/\/www.yachew.com\/de-at\/products\/good-services-how-to-design-services-that-work","provider":"Yachew","version":"1.0","type":"link"}