Ordered item 10 days ago with 48hr postage. But not received. I emailed their ‘support’ email and heard nothing back. All they sent me was an email to review my purchase. So here it is!!
Really quick and easy to order, massive help over Christmas
Daughter loved getting these on Christmas. Order arrived quickly and in perfect condition.
My daughter loves bluey cartoon and she’s please with her bluey grannies set.
Delivery times are specified on a per product basis and are an estimation on processing speed and warehouse demand. Please see the product overview page for an estimation. We will do our best to adhere to timescales but please allow some leeway, especially when shopping on one of our international storefronts outside of the United Kingdom.
Please take note that larger multi-item orders are can take longer to process and it may be better to split your order into smaller shipments for faster processing times.
Please note that our warehouse is closed on Bank Holidays and we do not dispatch orders on these days and are not factored into estimated delivery windows.
UNITED KINGDOM DELIVERY
All our UK orders are shipped via Royal Mail on a tracked service.
For the majority of our UK orders you will receive a timed-delivery window and rearrangement capabilities including safe-place delivery.
Standard Tracked Delivery - £2.99 (FREE over £20) - Your order would be expected to arrive within 48-72 hours after dispatch.
Next Day Express Tracked - £3.99 Some of our media catalogue and easy to ship tems are available for express delivery - any orders received by 2pm we will deliver to your door 7 days a week on an express next day service. If your order is placed after 2pm your order will be processed on the next working day.
*Please note this service is not guaranteed* but we will do our best to hit delivery aims and of course reimburse where necessary.
INTERNATIONAL SHIPPING OPTIONS
If your order is being delivered within the EU, please be aware we have signed up to the EU’s Import One-Stop Shop (IOSS).
Since 1st July 2021, no additional VAT fees should be paid for the delivery of parcels in Europe under 150 Euros.
For orders over 150 Euros your order will be shipped DDU
DDU Incoterms payment (or delivery duty unpaid) mean the receiver/customer will be contacted by customs once their shipment arrives, and will have to settle any charges in order for customs to release the shipment and have it delivered to the customer.
Standard - From €4,95 - FREE over €49,95 (Country Dependant) - Your order would be expected to arrive 5-10 working days after dispatch. These orders are fully tracked from dispatch to delivery.
Starting From $9.00
2023 Update: Unfortunately due to a large increase in shipping costs into Canada we have had to increase our shipping and remove our free shipping promotion. The delivery cost will differ depending on the weight of your order.
We also now offer an UPS Express delivery service. Please note that tax and duties may apply to your order before receipt of your delivery.
Standard - FREE - Your order would be expected to arrive within 10-14 working days after dispatch. Non-Tracked. We use Royal Mail for the majority of our deliveries and use DPD for larger shipments.
Standard - ¥500 - FREE over ¥5,000 - Your order would be expected to arrive within 10-14 working days after dispatch. Non-Tracked.
Pre-order items are available for purchase on our website and are charged at the point of purchase.
Any orders that include a pre-order item will be dispatched once ALL items in the order are available. Please bear this in mind when placing orders containing both in-stock and pre-order items. If you would like in-stock items delivered sooner, please place a separate order for those items.
CANCELLATIONS / ORDER AMENDMENTS
I had put off getting Agricola for quite some time due to owning and loving Caverna. I worried the games were too similar, but thanks to Agricola's cards the two have enough differences to both be worth owning. If you have any interest in worked placement games I recommend Agricola.
Arrived well packaged
Although the item was not dispatched within the first few days, customer service responded to my email within a matters of hours giving me an update, and the item was dispatched a few days later.
Please please please please don't have a one today okay know today okay and need one today okay know now today okay don't have one okay know today please please please don't geat have one today okay please don't have a one today okay
Excellent service as always
A Song of Ice and Fire Tabletop Miniatures Game Karstark Loyalists Unit Box |
I hadn't seen much about this company online and wasn't sure about the service, from the little info I could see on them, if I could trust the products I was buying and also if the delivery would be safe and efficient.
I am glad to say that I shouldn't have been concerned, as everything couldn't have been much better. Arrived timely in great condition. Very pleased and I will return again to buy more very soon. Many thanks
I must admit I purchased these fully
Expecting them to be cancelled due to the price being so low but here I am 9 days later with my order and I couldn’t be happier. The items were in a different warehouse which caused a couple of days delay but hey when you are saving £60 per item it’s worth the wait!
They did offer a full refund if I wasn’t happy with the delay but I stuck it out and glad I did. Will be using them again for sure.
Excellent service, great product in mint condition, quick delivery and superb communication... I will be revisiting yachew in the future to order more items for my record collection
Absolutely love my loungefly Hocus Pocus Binx hand bag he is so cute and soft. He was packed well and arrived super quick 😍🐈⬛ 🖤❤
I wanted these dolls to create customised dolls for my son and they were cheaper here than anywhere else! Came quickly and we're well packaged. Will definitely be coming here for future purchases!
Very cheap price and very good delivery from the company. First time buying but will be returning again
Fast delivery considering price point, had to wait a little I didn't mind. Product arrived in good nick, well happy with price I snagged this mini up with.